Performing Annual Maintenance on a Sump Pump in Charlemont, MA

This homeowner in Charlemont, MA called us after seeing our reminder about annual maintenance that we put in our newsletter. He had installed both a SaniDry XP and a sump pump in his home 4 years prior. While the SaniDry had been serviced twice prior (2 years after install and 3 years after install), the homeowner did not want the sump pump serviced either time. This means that the sump pump had not been cleaned and serviced at all since installation. This presents several issues. Like any mechanical device, sump pumps can fail -- and a failed pump for this homeowner would mean a flooded crawl space. Sand and sediment can build up in a sump pump, which can cause blocked lines. 

We were able to help this customer by doing maintenance on his sump pump. First, the maintenance technician inspected the crawl space the pump was located in, looking for any issues that may have occurred since we left the home. Then, the technician began testing the circuit of the outlet that the SmartSump was plugged into. He then checked to ensure the pump could run effectively. He removed the inside of the pump and cleaned it, followed by cleaning the basket. He checked the discharge lines and ensured they were not clogged. He then reassembled the pump and discharge lines. He tested the WaterWatch alarm, and then flood tested the pump. After ensuring that it was functioning, he left the home. Now, the homeowner can rest assured that their pump is working, and is clean for the first time in years!